Refund & Cancellation Policy

At Prakash Coffee Works, we aim to ensure customer satisfaction with every purchase. However, if you are not satisfied with your purchase or need to cancel an order, please review our policy below:

1. Eligibility for Refunds:
   • Refunds will be issued only for defective or damaged products.
   • Refund requests must be made within 7 days of receiving the product.

1. Process for Refunds:
   • Customers are required to share photographic evidence of the defective or damaged product via email at prakashcoffeeworks@gmail.com or WhatsApp at +91-9482373289.
   • Once the claim is verified, refunds will be processed within 7-10 business days to the original payment method.

1. Non-Refundable Items:
   • Perishable items such as coffee decoctions and beverages are non-refundable unless damaged during delivery.
   • Custom or personalized orders are also not eligible for refunds.

1. Order Cancellations:
   • Orders can be canceled within 2 hours of placement by contacting our customer support.
   • Canceled orders will be fully refunded within 5-7 business days.

1. Non-Cancellable Orders:
   • Orders that have been shipped or dispatched cannot be canceled.

For any assistance, please reach out to us via email or phone.